Privacy Policy

Last updated: January 2026

LulaBet operates lula-bet.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our platform.

Who We Are

LulaBet is operated in accordance with the National Gambling Act 7 of 2004 and is subject to oversight by the National Gambling Board (NGB) of South Africa. Our registered address and licensing details are available on request. If you have any questions about this policy, contact us at [email protected].

What Information We Collect

We collect information you give us directly when you register an account, make a deposit, or contact our support team. This includes:

Your full name, date of birth, and South African ID number
Contact details including your email address and mobile number
Banking details and payment information used for deposits and withdrawals in Rand (ZAR)
Documents submitted for identity verification (FICA compliance)
Your betting and gaming activity on the platform

We also collect certain information automatically when you visit our site, such as your IP address, device type, browser, and how you navigate the platform. This helps us keep the site running properly and detect any unusual activity.

Why We Collect Your Information

South African law requires licensed gambling operators to verify who their customers are. That's not optional for us. Beyond legal compliance, we use your information to:

Set up and manage your LulaBet account
Process deposits and pay out your winnings in ZAR
Detect fraud, money laundering, and problem gambling behaviour
Send you account-related communications and, where you've opted in, promotional offers
Improve our platform based on how players actually use it

FICA and Identity Verification

Under the Financial Intelligence Centre Act (FICA) and the National Gambling Act, we are required to verify your identity before processing certain transactions. You may be asked to provide a copy of your South African ID or passport, proof of address, and proof of payment method. We can't process withdrawals until this verification is complete. It's a legal requirement, not a choice.

Sharing Your Information

We don't sell your personal information to third parties. Full stop. We may share your data with:

Payment processors and banking partners who handle your ZAR transactions
Regulatory authorities including the NGB, SARS, and the Financial Intelligence Centre (FIC) where required by law
Third-party service providers who help us run the platform, under strict confidentiality agreements
Law enforcement agencies if we receive a valid legal request

How We Protect Your Data

We use industry-standard encryption and security measures to protect your personal information. Our systems are regularly tested and monitored. But no system is completely foolproof, so we encourage you to use a strong, unique password for your LulaBet account and never share your login details with anyone.

How Long We Keep Your Data

We keep your account information and transaction records for a minimum of five years after your account is closed. This is required under South African gambling and financial legislation. Some records may be kept longer if required by law or ongoing investigations.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections if anything is inaccurate, and in certain circumstances, request that we delete your data. To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable time.

Responsible Gambling and Your Data

If you use our responsible gambling tools, such as deposit limits or self-exclusion, we record and act on those choices. This information may be shared with the NGB or other licensed operators where required under self-exclusion schemes. Your safety comes first.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you by email or through a notice on the platform. The date at the top of this page always shows when it was last updated.

LulaBet is committed to responsible gambling. If gambling is affecting you or someone you know, contact the National Responsible Gambling Programme (NRGP) on 0800 006 008. This service is free and available 24/7. Players must be 18 or older to use this platform.